Compliance FAQs | MedTrust LLC

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Compliance FAQs

Who may use the Hotline and Complaint Submission Form?

  • Anyone may call with a workplace concern or issue.

Is there a time limit to submit a complaint?

  • Generally, you should submit your complaint within 30 days of the date of alleged wrong doing. However, MedTrust encourages employees to submit complaints as quickly as possible so we can address the issue in a timely manner.

Can I remain anonymous or request confidentiality?

  • You may remain anonymous, but we will not be able to contact you for more information. All calls and complaint form submissions are privileged and confidential. No one outside of a need to know basis will have knowledge of the situation.

How do I submit a complaint/concern/question?

  • We encourage you to call the employee hotline or submit your complaint/concern/question through the submission form. Please be as detailed as possible so we will be able to address issues in the best manner possible. All calls providing caller contact information will be returned within 24 hours. The same timeframe applies to submission forms containing the contact information.